Q: When will my order
ship?
A: If your order
contains merchandise with
“Custom
Manufactured,
Custom Built or
Customized” in
the item description then as advertised on
the item page where that item is sold there
can be up to 31 days
turn-around time before your order will ship, actual time depending on
particular item ordered and work load in the
shop. Otherwise all other merchandise will
ship the same day you placed your order if
we receive it before 8:00am (Pacific Time),
but if we received it after 8:00am (Pacific
Time) it will ship
the next business day.
Q: I'm
trying to place an internationally shipped
order but the only shipping option is "Store
Pickup" at a cost of $9,999,999.99, what is
wrong?
A: Nothing
is wrong, this is because we are not able to
ship to your country and this is the only
way we can disallow an order to come in from
your country. For the most obvious reason
you can't do a "Store Pickup" and no credit
card company will ever allow a payment to be
processed in the amount of $9,999,999.99. So
until conditions or situations change in
shipping to your country we will not be able
to accept your order.
Q:
I'm having problems submitting my order, my
credit card or debit card is not being
accepted by PayPal.
A: The most
common mistake made in placing an order is
trying to have your order shipped to an
alternate address such as work or a friends
house, you must enter a shipping address
that is the same as your billing address for
the credit card or debit card you are using
for payment. Another issue lies in
when you try to use a credit card or debit
card that is associated with a PayPal
account but you are using the guest checkout
for payment, if your credit card or debit
card has ever been used with a PayPal
account or is associated with a PayPal
account then you must log into that PayPal
account to submit payment.
Q: I
just realized my order has my old or
incorrect shipping address, can you change
it?
A:
Unfortunately no, we can't change your
orders shipping address, your order has to
ship to the address you provided at the time
of order placement. The only resolution is
for us to cancel your order and you will
have to re-place the order using the correct
shipping address.
Contact us to have us cancel your order.
Make sure you contact us immediately or your
order might have already shipped and if that
has happened you will be responsible for the
re-ship charges as well as the original ship
charges, they are non-refundable.
As of October 11, 2019 PayPal has changed
their policies on refunds and it directly
effects both us and our customers, please
read full details in our
Policies page under Section 2.1.
Q: Has my order
shipped yet?
A: If you have not
received a shipping confirmation email then
no, your order has not yet shipped. You will
receive a shipping confirmation email as
soon as your order is prepared for shipment.
Make sure
service@paypal.com
is marked as "safe" or in your address book
to ensure delivery of this important email.
You can always log into your PayPal account
to check for tracking within the original
transaction details if you feel you
accidentally deleted the shipping
confirmation email.
Q:
Do you ship to APO or FPO addresses?
A: Yes, they
qualify for our USA Destination shipping
costs.
Q: How
much will it cost to ship a small
international order?
A: Please read our
International
Shipping page for complete details on
international shipments and charges and how
final shipping charges are determined.
Q: Can you
manufacture a “one-off” custom pickguard or
back plate?
A: No, we only manufacture the Acrylic pickguards
and back plates currently
listed on the website.
Q:
Do you have instructions for an item?
A: Very few
items as they come from Fender® include
instructions, so if your item did not
include instructions, then they are not
available. Each of our custom built
complete Strat® pickguard assemblies come
with detailed installation instructions.
Q: I
don't know which tremolo arm fits my Strat®,
can you help?
A: Yes, we
have prepared a special page describing the
differences between tremolo bridges and
tremolo arms -
Click
here for full details.
Q:
Will your parts fit my Squier® Strat®?
A: Squier®
by Fender® Strat's® have so many
differences in specifications than a true
Fender® Strat® that most Squier®
Strat® parts are unique to the Squier®
brand, ask all questions before ordering any
part for a Squier® Strat® to
determine fit. All of our parts are
aimed at the genuine Fender®
Stratocaster® guitar, we do not stock
any part that is specific to the Squier®
by Fender® Strat®. More than likely
you will have to perform some sort of
modification to obtain a correct fit with a
true Fender® Strat® part adapted to
a Squier® Strat®. We
discontinued fabricating our custom
stainless steel tremolo arms in the 6mm size
back in 2015 so please don't ask us if we
can make you a tremolo arm for your Squier®
Strat® in 6mm.
Q: Do you gold plate
your tremolo arms?
A: No.
Q: I live
outside the United States, will there be
import duties I have to pay?
A: Depends
on your country, but it is possible you will
incur additional import taxes, fees and
handling charges imposed by your countries
customs officials and delivery agents. Contact your countries customs agency
and post delivery agents for
details before placing your order.
Q: Can you declare my
international shipment as a gift or a lower
price than the purchase price?
A: No. We will never
falsify the US Customs documents.
Q: Can I place an
order by telephone?
A: No, we cannot
accept credit card orders over the
telephone. But if you have any questions
about any of our merchandise give us a call.
Q: Do you
offer quantity discounts or discounts for
merchandise purchased for resale?
A: No,
we are a retail parts resource, we sell our
parts to the end consumer.
Q: There was
a problem with my internationally shipped
order and it was authorized to return it for
a refund. Will you also reimburse for
VAT/duties/taxes/fees?
A:
No. We
are not responsible for import
duties/taxes/fees. Under no circumstances
will we reimburse for any VAT/duties/taxes or
fees.
Q: What
does the term "Turn-Around Time" or "Build
Time" mean?
A: This is the estimated amount of
time expressed in a number of days from
the day of order placement until your order will be
complete and ready to ship. It does
NOT mean the amount of time until you will
receive your order. Transit time or
amount of time an order is in shipment is
not figured into the Turn-Around Time or
Build Time.
Q: What
information do I need to know about
installing a new pickup in my Strat?
A: We have
prepared a
technical document to assist you in
understanding single coil pickup winding
direction and polarities to help you avoid
phasing issues.
Q:
Do you offer a left handed version of your
Gilmour style Black Strat complete pickguard
assembly?
A: Short
answer is no. Long answer is that the reason
why we do not build a complete left handed
version is two of the important pickups used
in this assembly are only available in right
handed versions. These two right hand only
version pickups
are the Fender Custom Shop Fat 50 neck
pickup and the Fender Custom Shop Custom '69
middle pickup. However, we do offer a
Gilmour style Black
Strat pickguard assembly kit in a left
handed version, you would need to source
the most appropriate left handed neck and
middle pickups, the SSL-5 bridge pickup can
be installed either left or right handed, it
is universal. We also do not offer left
handed versions of our Seymour Duncan Custom
Shop SSL-1C DG
or SSL-1C DG
Rw/Rp bridge pickups.
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