Contact OverDrive Custom Guitar Works

Please read ALL of the messages below BEFORE sending us an email

We do not operate a walk-in retail store and local pick up of merchandise is not permitted. All orders are placed through the website, we cannot accept telephone orders.

If you plan to email us about anything related to an International shipment, read our International Shipping page and our International Information page before sending an email, most questions are answered there. Our FAQ's may have your question already answered, read through them first.

If you plan to email us about an order confirmation, the Order Confirmation Email you receive from PayPal is the ONLY order confirmation you will receive, we don't generate an additional order confirmation, the email from PayPal confirms that we have received your order, it also details every aspect of your order such as your shipping address, every item in your order details and item options. We are so busy working in the shop every day that our time is better spent working on customers projects instead of answering questions about whether or not we received your order, so please don't write us asking if we received your order, if you submitted it and paid for it, we received it...

If you placed an order within the last 31 days for ANY item described as "Custom Manufactured, Custom Built or Customized", it can take up to 31 days before your order is complete and ready to ship. If it has not been 31 days since you placed your order and you have not received a shipping confirmation email then your order is pending completion, so please be patient while we work through orders that came in before yours by other customers and then we can complete your order, don't write us asking when it will ship, it will ship just as soon as your order is complete.