Information For All Of Our International Customers

It is very important to read this page completely

Along with this page, we expect all of our international customers to read our International Destination Shipping Page as well as our Policies Page.

EVERY International shipment is taking much longer to be delivered than they did before 2020 and COVID restrictions. It does not matter if an order is shipped by USPS Economy, Priority or Express, they may all take much longer to be delivered than they did before 2020. So, if extended transport time is going to be a problem for you, then please do not place your order.  Some international shipments are taking 4-6 weeks for delivery, sometimes longer. The primary cause of this extended shipping time is limited transportation to the destination country. The USPS relies solely on commercial transport for moving their shipments around the world and all airlines have reduced their number of flights.

All orders must have their shipping addresses provided in English or A-Z alphabet character set. We understand that some languages use special characters such as ä, ë, ß or similar characters which are allowed, but we can NOT accept any order where the shipping address is provided in an pictographic based language such as Japanese or Korean and those orders will have to be cancelled and our policy on customer caused order mistakes will apply to the refund/cancellation, for complete details, click here.  The USPS must be able to read your shipping address as written using our English language and characters.

International orders cannot be placed with an order grand total of over $750.00 USD, this amount includes your shipping cost. If you are an international customer placing an order from outside the United States and your orders grand total is $750.00 USD or more then you will need to break it down into two separate orders of less than $750.00 each.  We cannot combine ship the separate orders, they must ship independently of each other. Any international order received in the total amount of $750.00 USD or more will be cancelled, no exceptions and our policy on customer caused order mistakes will apply to the refund/cancellation, for complete details, click here.  So please be mindful of your orders grand total amount in US dollars before submitting your order.

Most international shipments will be assessed an import charge due at the time of derlivery, this could be VAT, Duties and foreign delivery charges. VAT and Duties can be calculated at Simply Duty before ordering, foreign delivery charges would need to be assessed by contacting your local post service prior to ordering. This is an important aspect to consider when ordering international before placing your order.  In entering data into Simply Duty use an HS Code of "9209.94.80" which identifies the imported merchandise as parts and accessories for musical instruments the sound of which is produced, or must be amplified, electrically. OverDrive Custom Guitar Works plays no role in assessing or collecting any of these additional costs.

If you did not read this page to understand which countries we can ship to prior to attempting to place an order and during checkout you notice that the only available shipping option is "STORE PICKUP" at a cost of $9,999,999.99, this is the only way our system can prevent orders being placed from countries we can't ship to.

IMPORTANT - We DO NOT allow the use of SHIP-FORWARD (AKA "Freight-Forward") companies to accept shipments or place orders for customers outside the United States.  If we are not able to ship directly to your country then we will not be able to accept an order from you from a Ship-Forward company, so please DO NOT place an order or have an order placed for you by a Ship-Forward company and have it shipped to their address in the United States with intentions of having them ship it to you, the order will be cancelled and you will be responsible for the fees we incurred for the transaction as described in section 2.1 of our Policies.  We've had far too many problems with Ship-Forward companies.

Due to COVID-19 related issues, transportation limitations and delivery problems to many locations, the following countries (in Green) are the only international destinations we are currently shipping to. Some countries we can NOT ship to via the International Economy method of transport and can only ship to via International Priority or Express.