Along with this page,
we expect all of our international customers to read our
International Destination Shipping Page as well as
our Policies Page.
EVERY
International shipment is taking much longer to be
delivered than they did before 2020 and COVID
restrictions. It does not matter if an order is shipped
by USPS Economy, Priority or Express, they may all take
much longer to be delivered than they did before
2020. So, if extended transport time is going to be a
problem for you, then please do not place your order.
Some international shipments are taking 4-6 weeks for delivery, sometimes longer. The primary cause of this extended
shipping time is limited transportation to the
destination country. The USPS relies solely on commercial
transport for moving their shipments around the world
and all airlines have reduced their number of flights.
All orders must have their
shipping addresses provided in English or A-Z alphabet
character set. We understand that some languages use
special characters such as ä, ë, ß or similar
characters which are allowed, but we can NOT accept any
order where the shipping address is provided in an
pictographic
based language such as Japanese or Korean and those
orders will
have to be cancelled and our policy on customer caused
order mistakes will apply to the refund/cancellation,
for complete details,
click here. The USPS must be able to read your
shipping address as written using our English
language and characters.
International orders cannot be
placed with an order grand total of over $750.00 USD,
this amount includes your shipping cost. If you are an
international customer placing an order from outside the
United States and your orders
grand total is $750.00 USD or more then you will need to
break it down into two separate orders of less than
$750.00 each. We cannot combine ship the separate
orders, they must ship independently of each other. Any
international order received in the total amount of $750.00
USD or more will be cancelled, no exceptions
and our policy on customer caused order mistakes will
apply to the refund/cancellation, for complete details,
click here. So
please be mindful of your orders grand total amount in
US dollars before submitting your order.
Most international shipments
will be assessed an import charge due at the time of
derlivery, this could be VAT, Duties and foreign
delivery charges. VAT and Duties can be calculated at
Simply Duty before ordering, foreign delivery
charges would need to be assessed by contacting your
local post service prior to ordering. This is an
important aspect to consider when ordering international
before placing your order. In entering data into
Simply Duty use an HS Code of "9209.94.80"
which identifies the imported merchandise as parts and
accessories for musical instruments the sound of which
is produced, or must be amplified, electrically.
OverDrive Custom Guitar Works plays no role in assessing
or collecting any of these additional costs.
If you did not read this page
to understand which countries we can ship to
prior to attempting to place an order and during checkout you
notice that the only available shipping option is "STORE
PICKUP" at a cost of
$9,999,999.99, this is the only way
our system can prevent orders being placed from
countries we can't ship to.
IMPORTANT - We
DO NOT allow the use of SHIP-FORWARD
(AKA "Freight-Forward") companies to accept shipments
or place orders for
customers outside the United States. If we are not able
to ship directly to your country then we will not be
able to accept an order from you from a Ship-Forward
company, so please DO NOT place an order or have an
order placed for you by a Ship-Forward company and have
it shipped to their address in the United States with
intentions of having them ship it to you, the order will be cancelled and you will be
responsible for the fees we incurred for the transaction
as described in
section 2.1 of our Policies. We've had far too
many problems with Ship-Forward companies.
Due to COVID-19 related
issues, transportation limitations and delivery problems
to many locations, the following countries (in
Green) are the only
international destinations we are currently shipping to.
Some countries we can NOT ship to via the International
Economy method of transport and can only ship to via
International Priority or Express.
Australia |
Austria |
Belgium |
Canada |
Croatia |
Czech Republic |
Denmark |
Estonia |
Finland |
France |
Germany |
Hungary |
Ireland |
Israel |
Italy |
Lithuania |
Luxembourg |
Netherlands |
New Zealand |
Norway |
Singapore |
Sweden |
Switzerland |
United Kingdom |
Poland |
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