Q: When will my order
A: If your order has
“Custom Manufactured, or Custom Built” in
the item description then as advertised on
the item page there is up to 14 day
turn-around time before your order will ship, actual time depending on
particular item ordered and work load in the
shop. Otherwise all other merchandise will
ship the same day you placed your order or
the next business day.
I'm having problems submitting my order, my
credit card or debit card is not being
accepted by PayPal.
A: The most
common mistake made in placing an order is
trying to have your order shipped to an
alternate address such as work or a friends
house, you must enter a shipping address
that is the same as your billing address for
the credit card or debit card you are using
for payment. Another issue lies in
when you try to use a credit card or debit
card that is associated with a PayPal
account but you are using the guest checkout
for payment, if your credit card or debit
card has ever been used with a PayPal
account or is associated with a PayPal
account then you must log into that PayPal
account to submit payment.
Q: Has my order
A: If you have not
received a shipping confirmation email then
no, your order has not yet shipped. You will
receive a shipping confirmation email as
soon as your order is prepared for shipment.
is marked as "safe" or in your address book
to ensure delivery of this important email.
You can always log into your PayPal account
to check for tracking within the original
transaction details if you feel you
accidentally deleted the shipping
much will it cost to ship a small
A: Please read our
Shipping page for complete details on
international shipments and charges and how
final shipping charges are determined.
Q: Can you
manufacture a “one-off” custom pickguard or
A: No, we only manufacture the Acrylic pickguards
and back plates already
listed on the web site.
Q: Can you
manufacture a custom tremolo arm?
A: Yes, more than
likely we can, but all depends on your
specific requirements. Send us an email with
your tremolo arm design requirements for a
don't know which tremolo arm fits my Strat,
can you help?
A: Yes, we
have prepared a special page describing the
differences between tremolo bridges and
tremolo arms -
here for full details.
Will your parts fit my Squier® Strat®?
by Fender® Strat's® have so many
differences in specifications than a true
Fender® Strat® that most Squier®
Strat® parts are unique to the Squier®
brand, ask all questions before ordering any
part for a Squier® Strat® to
determine fit. All of our parts are
aimed at the genuine Fender®
Stratocaster® guitar, we do not stock
any part that is specific to the Squier®
by Fender® Strat®. More than likely
you will have to perform some sort of
modification to obtain a correct fit with a
true Fender® Strat® part adapted to
a Squier® Strat®.
Q: Do you gold plate
your tremolo arms?
Q: I live
outside the United States, will there be
import duties I have to pay?
on your country, contact your customs agency for
details. Australia allows up to A$1000 of
merchandise value without duty or tax.
Q: Can you declare my
international shipment as a gift or a lower
price than the purchase price?
A: No. We will never
falsify the US Customs documents.
Q: Can I place an
order by telephone?
A: No, we cannot
accept credit card orders over the
telephone. But if you have any questions
about any of our merchandise give us a call.
Q: Do you
offer quantity discounts or discounts for
merchandise purchased for resale?
we are a retail parts resource.
Q: There was
a problem with my internationally shipped
order and it was authorized to return it for
a refund. Will you also reimburse for
are not responsible for import
duties/taxes/fees. Under no circumstances
will we reimburse for any duties/taxes or
does the term "Turn-Around Time" mean?
A: This is the estimated amount of
time expressed in a number of days from
the day of order placement until your order will be
complete and ready to ship. It does
NOT mean the amount of time until you will
receive your order. Transit time or
amount of time an order is in shipment is
not figured into the Turn-Around Time.
information do I need to know about
installing a new pickup in my Strat?
A: We have
technical document to assist you in
understanding single coil pickup winding
direction and polarities to help you avoid