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Help / Technical Information Documents / FAQ's

Below are a few articles we have written about various aspects of the Stratocaster® to help you understand it better.

  1. Determining correct tremolo arm threading.
  2. About our custom manufactured tremolo arms.
  3. Tremolo arm installation issues / Tremolo block and top plate alignment.
  4. Pop-in tremolo arm bridge tremolo arm retention improvements.  ( American Deluxe, Ultra, Elite and Professional Strat's® )
  5. Understanding pickup winding direction and pole piece polarity orientation.
  6. Seymour Duncan Custom Shop SSL-1C DG and SSL-1C DG Rw/Rp technical details.
  7. An evening with two of the Fender Custom Shop Gilmour Black Strat's.
  8. Pickguard's - Ply / Layers / Thickness - What's it all mean?
  9. Fender's guide to Stratocaster® single coil pickups. A must read for anyone interested in Fender pickups. Video demo's of many Fender pickup models.
Frequently Asked Questions

Q:  When will my order ship?
A:  If your order has “Custom Manufactured, Custom Built or Customized” in the item description then as advertised on the item page there is up to 14 day turn-around time before your order will ship, actual time depending on particular item ordered and work load in the shop. Otherwise all other merchandise will ship the same day you placed your order or the next business day.

 

Q:  I'm having problems submitting my order, my credit card or debit card is not being accepted by PayPal.
A:  The most common mistake made in placing an order is trying to have your order shipped to an alternate address such as work or a friends house, you must enter a shipping address that is the same as your billing address for the credit card or debit card you are using for payment.  Another issue lies in when you try to use a credit card or debit card that is associated with a PayPal account but you are using the guest checkout for payment, if your credit card or debit card has ever been used with a PayPal account or is associated with a PayPal account then you must log into that PayPal account to submit payment.

 

Q:  Has my order shipped yet?
A:  If you have not received a shipping confirmation email then no, your order has not yet shipped. You will receive a shipping confirmation email as soon as your order is prepared for shipment. Make sure service@paypal.com is marked as "safe" or in your address book to ensure delivery of this important email. You can always log into your PayPal account to check for tracking within the original transaction details if you feel you accidentally deleted the shipping confirmation email.

 

Q:  How much will it cost to ship a small international order?
A:  Please read our International Shipping page for complete details on international shipments and charges and how final shipping charges are determined.

 

Q:  Can you manufacture a “one-off” custom pickguard or back plate?
A:  No, we only manufacture the Acrylic pickguards and back plates already listed on the web site.

 

Q:  Can you manufacture a custom tremolo arm?
A:  There is a possibility we can, but it depends on your specific requirements. Send us an email with your tremolo arm design / material requirements so we can determine if we are able to take on the project.  Custom tremolo arm pricing starts at $60.00 and goes up from there.

 

Q:  I don't know which tremolo arm fits my Strat, can you help?
A:  Yes, we have prepared a special page describing the differences between tremolo bridges and tremolo arms - Click here for full details.

 

Q:  Will your parts fit my Squier® Strat®?
A:  Squier® by Fender® Strat's® have so many differences in specifications than a true Fender® Strat® that most Squier® Strat® parts are unique to the Squier® brand, ask all questions before ordering any part for a Squier® Strat® to determine fit.  All of our parts are aimed at the genuine Fender® Stratocaster® guitar, we do not stock any part that is specific to the Squier® by Fender® Strat®. More than likely you will have to perform some sort of modification to obtain a correct fit with a true Fender® Strat® part adapted to a Squier® Strat®.

 

Q:  Do you gold plate your tremolo arms?
A:  No.

 

Q:  I live outside the United States, will there be import duties I have to pay?
A:  Depends on your country, contact your customs agency for details. Australia allows up to A$1000 of merchandise value without duty or tax.

 

Q:  Can you declare my international shipment as a gift or a lower price than the purchase price?
A:  No. We will never falsify the US Customs documents.

 

Q:  Can I place an order by telephone?
A:  No, we cannot accept credit card orders over the telephone. But if you have any questions about any of our merchandise give us a call.

 

Q:  Do you offer quantity discounts or discounts for merchandise purchased for resale?
A:  No, we are a retail parts resource.

 

Q:  There was a problem with my internationally shipped order and it was authorized to return it for a refund. Will you also reimburse for duties/taxes/fees?
A:  No. We are not responsible for import duties/taxes/fees. Under no circumstances will we reimburse for any duties/taxes or fees.

 

Q:  What does the term "Turn-Around Time" mean?
A:  This is the estimated amount of time expressed in a number of days from the day of order placement until your order will be complete and ready to ship.  It does NOT mean the amount of time until you will receive your order.  Transit time or amount of time an order is in shipment is not figured into the Turn-Around Time.

 

Q:  What information do I need to know about installing a new pickup in my Strat?
A:  We have prepared a technical document to assist you in understanding single coil pickup winding direction and polarities to help you avoid phasing issues.

 

Q:  Do you offer a left handed version of your Gilmour style Black Strat complete pickguard assembly?
A:  Short answer is no. Long answer is that the reason why we do not build a complete left handed version is two of the important pickups used in this assembly are only available in right handed versions. These two right hand only version pickups are the Fender Custom Shop Fat 50 neck pickup and the Fender Custom Shop Custom '69 middle pickup.  However, we do offer a Gilmour style Black Strat pickguard assembly kit in a left handed version, you would need to source the most appropriate left handed neck and middle pickups, the SSL-5 bridge pickup can be installed either left or right handed, it is universal. We also do not offer left handed versions of our Seymour Duncan Custom Shop SSL-1C DG or SSL-1C DG Rw/Rp bridge pickups.

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Fender®, Strat®, Stratocaster®, Tele® & Telecaster® are registered trademarks of the Fender Musical Instrument Corporation.
OverDrive Custom Guitar Works is not affiliated with Fender Musical Instrument Corporation.

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OverDrive Custom Guitar Works is an authorized Fender® parts and accessories dealer, authorized Seymour Duncan dealer and an authorized Allparts dealer. 
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