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        Due to COVID-19 we cannot accept any returns.         More info about changes due to COVID-19.          Info about paused sales of custom items.
 

Sales of Custom Items That Have Been Temporarily Paused

January 3, 2021

We're a bit overwhelmed with sales for our custom types of merchandise over the holiday's that we have to temporarily pause any more sales of our custom merchandise types.  It would be a disservice to our customers to allow more and more custom orders to back up and put lead time further and further along so we made a decision to get those orders complete we received before January 1, 2021 and then we'll get back to normal operations.  We need a life outside our business operations and we will no longer be putting in 10-12 hour days 7 days a week like we have for the last 11 years.  This may push a few custom orders a few days further along but they will all still stay within our stated build times / turn-around times.

Those items we describe as "Custom" consists of merchandise we have to create. These are items described as "Custom Manufactured" and "Custom Built" which includes such items as our Acrylic pickguards, Acrylic back plates and complete pickguard assemblies.  We have temporarily paused these types of item sales and they will not have an "Add to Cart" button on their item page so you will not be able to purchase them right now, all other items that have an "Add to Cart" button on their item page are available for purchase normally, this is the vast majority of the merchandise we sell. So it is only a very small select group of merchandise types that has been paused in their sales.

Tremolo arms and customized knob sets are an exception to this custom classification, they can still be purchased normally.

All orders placed before January 1, 2021 for the above custom type items are being processed and built in the order in which they were received, so they'll be shipping just as soon as we can complete each customers project.


 

UPDATE: January 13, 2021 @ 15:23

Today we completed the last of the custom orders that came in before January 1, 2021, these orders will be shipping out on January 14, 2021.

However, just because we have caught up does not mean we will immediately open up sales again for all our custom merchandise, we still need time away from the constant fabrication and working in the shop. It was last February 2020 when we had any time off at all and after a while it is easy to get burned out with the non-stop work if we don't step away for a bit every once in a while. It has been straight work 7 days a week 10-12 hour work days for almost a year, that gets dizzying after a while...

Just as soon as we resume accepting orders for our custom merchandise you'll notice that the message in the red banner just below the menu at the top of every page will be updated with a message indicating that we've resumed sales for custom items, you'll also notice those custom items "Add to Cart" buttons will be reinstated so orders can be placed.

 

 

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